Privacy Policy

1. Information We Collect

We may collect personal information when you:

• Book a session or purchase services

• Submit a lead form through advertising platforms (Google, Meta, etc.)

• Sign up for promotions, offers, or events

• Contact us via website, phone, email, or messaging

• Opt in to receive marketing or SMS communications

Information collected may include:

• Name

• Phone number

• Email address

• Appointment and purchase history

• Any information you voluntarily provide through forms or communication

2. How We Use Your Information

We use your information to:

• Schedule, confirm, and manage appointments

• Provide customer service and support

• Send booking confirmations and reminders

• Deliver promotional offers, updates, and marketing communications

• Improve our services, website, and customer experience

• Analyze advertising performance and business operations

We may use third‑party platforms such as Vagaro, Google Ads, Meta Ads, Zapier, and SMS messaging providers to process and manage this information.

3. SMS & Text Message Communications

By providing your phone number through our website, booking system, advertising forms, or event registrations, you consent to receive SMS text messages from Chill. Cold Plunge // Sauna Studio.

Messages may include:

• Appointment confirmations and reminders

• Booking links and follow‑ups

• Promotional offers and discounts

• Event updates

• Wellness and recovery tips

Message frequency: Up to 4 messages per month Message & data rates: May apply depending on your carrier

Opt‑Out Instructions: Reply STOP to unsubscribe Reply HELP for assistance

Consent to receive SMS messages is not a condition of purchasing services.

We do not share mobile numbers or SMS opt‑in data with third parties for marketing or promotional purposes. All categories above exclude text messaging originator opt‑in data and consent; this information is never shared.

4. How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. Information is stored through secure platforms used to operate our business and marketing systems.

However, no online system or transmission can be guaranteed to be 100% secure.

5. Sharing of Information

We do not sell your personal information.

We may share information with trusted third‑party service providers who help us operate our business, including:

• Booking and scheduling software

• Payment processors

• Marketing and advertising platforms

• SMS communication services

• Automation and workflow tools

These providers only receive the information necessary to perform their services.

6. Cookies & Website Tracking

Our website and advertising platforms may use cookies and tracking technologies to:

• Improve website functionality

• Measure advertising performance

• Understand visitor behavior

• Deliver relevant advertisements

You may manage cookie preferences through your browser settings.

7. Your Privacy Rights

You may request to:

• Access the personal information we hold

• Update or correct your information

• Request deletion of your information

• Opt out of marketing communications

To submit a request, contact us using the information below.

8. Contact Information

For questions about this Privacy Policy or how your information is used, contact:

Chill. Cold Plunge // Sauna Studio Overland Park, Kansas Phone: 913‑213‑1810

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with the revised effective date.