Privacy Policy

How Chill. Cold Plunge // Sauna Studio Collects, Uses & Protects Your Information

Effective Date: April 2026

Chill. Cold Plunge // Sauna Studio (“Chill,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you interact with our website, booking systems, advertisements, and services.

1. Information We Collect

We may collect personal information when you:

  • Book a session or purchase services

  • Submit a lead form through advertising platforms (Google, Meta, etc.)

  • Sign up for promotions, offers, or events

  • Contact us via website, phone, email, or messaging

  • Opt in to receive marketing or SMS communications

Information collected may include:

  • Name

  • Phone number

  • Email address

  • Appointment and purchase history

  • Any information you voluntarily provide through forms or communication

2. How We Use Your Information

We use your information to:

  • Schedule, confirm, and manage appointments

  • Provide customer service and support

  • Send booking confirmations and reminders

  • Deliver promotional offers, updates, and marketing communications

  • Improve our services, website, and customer experience

  • Analyze advertising performance and business operations

We may use third‑party platforms such as Mind body, Google Ads, Meta Ads, Zapier, and SMS messaging providers to process and manage this information.

3. SMS & Text Message Communications

Data Sharing

• We do not transfer consumer SMS registration data to external organizations for any purpose. We maintain internal access controls, vendor restrictions, and security procedures to prevent unauthorized sharing of personal data.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Chill. Cold Plunge // Sauna Studio Messaging Terms and Conditions

1. The messaging program consists of promotional offers or discounts, any promotion of your products/services.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

4. How We Protect Your Information

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. Information is stored through secure platforms used to operate our business and marketing systems.

However, no online system or transmission can be guaranteed to be 100% secure.

5. Sharing of Information

We do not sell your personal information.

We may share information with trusted third‑party service providers who help us operate our business, including:

  • Booking and scheduling software

  • Payment processors

  • Marketing and advertising platforms

  • SMS communication services

  • Automation and workflow tools

These providers only receive the information necessary to perform their services.

6. Cookies & Website Tracking

Our website and advertising platforms may use cookies and tracking technologies to:

  • Improve website functionality

  • Measure advertising performance

  • Understand visitor behavior

  • Deliver relevant advertisements

You may manage cookie preferences through your browser settings.

7. Your Privacy Rights

You may request to:

  • Access the personal information we hold

  • Update or correct your information

  • Request deletion of your information

  • Opt out of marketing communications

To submit a request, contact us using the information below.

8. Contact Information

For questions about this Privacy Policy or how your information is used, contact:

Chill. Cold Plunge // Sauna Studio Overland Park, Kansas Phone: 913‑213‑1810

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with the revised effective date.